Refund Policy
At Super Source, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below to understand your options.
1. Eligibility for Refunds
- Timeframe: You may request a refund within 30 days of receiving your order. After this period, we cannot offer a refund or exchange.
- Condition of Items: To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging. Items that are damaged, used, or altered are not eligible for a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Gift Cards: All sales of gift cards are final and cannot be refunded.
- Sale Items: Items purchased during a sale or with a discount are non-refundable unless the product is defective or damaged upon receipt.
- Opened Products: Products that have been opened or used are not eligible for a refund unless they are defective.
3. How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at sales@supersourcenc.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the item to us.
- Return Shipping: Super Source will cover the cost of return shipping on items.
4. Processing Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, please allow 7-10 business days for the refund to appear on your statement.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is returned in a condition different from when it was shipped).
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at sales@supersourcenc.com. We will arrange for a replacement or full refund, including shipping costs. Please provide photos of the damage and your order details to expedite the process.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at sales@supersourcenc.com.
7. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement again. It may take some time for the refund to be officially posted.
- Contact Your Bank: If you’ve done this and you still have not received your refund, contact your bank or credit card company. There may be a processing delay before your refund is posted.
- Still Having Issues?*If you’ve done all of the above and still have not received your refund, please contact us at sales@supersourcenc.com.
1. Eligibility for Refunds
- Timeframe: You may request a refund within 30 days of receiving your order. After this period, we cannot offer a refund or exchange.
- Condition of Items: To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging. Items that are damaged, used, or altered are not eligible for a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Gift Cards: All sales of gift cards are final and cannot be refunded.
- Sale Items: Items purchased during a sale or with a discount are non-refundable unless the product is defective or damaged upon receipt.
- Opened Products: Products that have been opened or used are not eligible for a refund unless they are defective.
3. How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at sales@supersourcenc.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return the item to us.
- Return Shipping: Super Source will cover the cost of return shipping on items.
4. Processing Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method. If you paid by credit card, please allow 7-10 business days for the refund to appear on your statement.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is returned in a condition different from when it was shipped).
5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at sales@supersourcenc.com. We will arrange for a replacement or full refund, including shipping costs. Please provide photos of the damage and your order details to expedite the process.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at sales@supersourcenc.com.
7. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account or credit card statement again. It may take some time for the refund to be officially posted.
- Contact Your Bank: If you’ve done this and you still have not received your refund, contact your bank or credit card company. There may be a processing delay before your refund is posted.
- Still Having Issues?*If you’ve done all of the above and still have not received your refund, please contact us at sales@supersourcenc.com.